Coming soon for NDIS providers

FSD Care Hub: run your NDIS business in one place.

We built FSD Care Hub to run our own registered NDIS business. It puts your team's daily work, worker compliance and audit records in one secure system, so nothing is missed and you are ready for your next audit. Soon other providers will be able to use it too.

The Care Hub Inbox: an urgent NDIS Commission notice due today, a CPR certificate to check, a first aid certificate running out in 24 days, and a yearly risk assessment review. — A real Care Hub screen, shown with sample data. No real people appear on this page.

Built by a providerand used every day in our own business
NDIS Practice Standardsshape every screen and record
Two-step sign-infor every staff member, every time
Your brandon everything you send to participants

Working today

What Care Hub already does for our team

These screens are running in our business now. Every screenshot uses sample data.

Inbox

One to-do list for everyone

Every role opens Care Hub to one list of what needs doing: urgent Commission notices, documents to check, renewals and reviews, in order of deadline.

Shared team queues, so cover never falls through the gaps
Items close themselves once the work is recorded
Snooze, mark done with a note, and see what was finished
Works the same on a phone for workers out on shift

The Care Hub Inbox on a phone, with the same urgent and due items.

Worker compliance

Every worker check, before every shift

Each worker has one file with the checks the NDIS and your policies require: worker screening, first aid, CPR, orientation, licences and more.

Reminders 60, 30, 14 and 7 days before anything runs out
Shows exactly which shifts a worker can't take until a check is fixed
Uploads wait for a second person to check them against the original
Every version kept, and every view and download recorded

A worker's documents in Care Hub: a red banner says they are blocked from shifts until their CPR certificate is checked and car insurance is uploaded, above a list of required checks with expiry dates.

Security

Secure from the first sign-in

Participant information is sensitive, so Care Hub is invite-only and every account uses two-step sign-in, protected by FsdAuth, our own sign-in layer.

Passwords checked against known data breaches
An email alert when someone signs in on a new device
Sessions end after 12 hours, and access can be suspended at once
A tamper-evident record of every sensitive action

The Care Hub sign-in page, secured by FsdAuth, asking for a work email and password before a code from an authenticator app.

On the way

Everything a registered provider keeps track of, in one home

We are building these now, one area at a time, and using each one ourselves before anyone else does.

Participant files

One record for each participant: details, plan, goals, service agreement, consent and documents.

Rosters and shift notes

Workers see their shifts in order and write notes against the participant's goals, on the shift itself.

Incidents on the clock

Reportable incidents track the NDIS Commission's 24-hour deadline from the moment you know, with alerts before it runs out.

Complaints and feedback

A register that records every complaint, who looked into it and what changed, ready for your next audit.

Claims and invoicing

Prices checked against the NDIS Pricing Arrangements for the date of service, before anything is claimed.

Policies and templates

Your policies, forms and letters in one place, sent out with your own logo and details.

Made for providers like you

Your business, your name on it

Every provider's records are kept separate from every other provider's. What you send to participants and families carries your name, logo, ABN and NDIS registration, with only a small "Powered by FSD Care Hub" line.

Built and tested in a working NDIS business
Your records kept apart from everyone else's
Your branding on letters, agreements and emails
Plain-language screens shaped by each role

Be the first to hear when it opens

Leave your details and we will let you know when FSD Care Hub is ready, along with plans and pricing. There is nothing to pay and nothing to sign up for yet.